Kayman Bikes™ Smart Bikes


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Customer Service and Ordering FAQ

  • Shipping & Delivery

    We ship to the United States from Las Vegas, Nevada. Our bicycles may require special shipping arrangements to comply with weight limitations, shipping batteries, etc. and will usually come in a brown box with the "Kayman Bikes" logo. These bikes are carefully packaged to prevent any damage during shipping and the total price is displayed on the website during checkout.

  • Privacy & Security

    We do not sell your name or information to any third-party marketing company. We store cookies only for the purpose of keeping a functioning checkout and search experience, and not for tracking related marketing purposes.

  • Returns & Replacements

    Please see Warranty Information to see if your product replacement will be covered. We sell every individual part that may be needed for any repairs as well.

    • Note that most products include a one-year comprehensive warranty. This information will be listed on each of our bikes in the shop.
    • You should consider having repair and part replacements done at an authorized repair shop to guarantee an experienced technician is working on your bike and to avoid voiding your warranty in some circumstances.
  • Ordering

    We accept orders on our website (retail and wholesale orders) and encourage re-sellers and bike shops to carry our products. We plan on opening locations in San Diego, California and Las Vegas, Nevada soon. Please sign up as a dealer if you are interested in carrying our products as an official authorized seller of Kayman Bikes products.

  • Payment, Pricing & Promotions

    We accept PayPal (Verified account or confirmed address) and BitCoin (Powered by CoinBase) as payment methods for our site. Wire Transfer or Alternative payment methods may be available for large or international orders.

  • Viewing Orders

    We will e-mail you shipping and status updates, and your account will show the most up-to-date information.

  • Updating Account Information

    You may sign in to update your personal information. If you need to change an order that has already been placed, contact our customer support for fastest response.